Customer Testimonials

Hank could not have been more helpful. He made the experience very easy.

—Kate N.

It was a pleasant surprise to receive my car fully cleaned and washed. All employees were friendly and helpful.

—Joseph S.

They are very professional and helpful. Everything was very hands off, I had to do nothing. I want to thank you very much. The next time anybody I know needs some work done, I am going to send them to you.

—John C.

The repairs look fantastic. The car looks beautiful. The guys there were great. They made me very comfortable. Everybody was wonderful. I thank them for all that they have done.

—Michael C.

Both the refinish and the body repairs were completed with excellence. Brian Miller is friendly, professional, and helpful. would recommend the shop without a doubt.

—Joan F.

The insurance company recommended this shop. They did a great job. I really appreciated the free rental car. They had it done sooner than I expected.

—Alisha J.

The car looks nice. The pick up and delivery is very convenient.

—Dylan W.

I am a repeat customer. The paint completely blended. The repair was completed right on time. Absolutely, I would recommend this shop.

—Charles and Karol W.

I am a repeat customer at this shop. The shop staff were well trained and courteous. I would highly recommend this shop to friends and family.

—Bob B.

Everyone was very helpful and friendly. The insurance company recommended this shop.

—Donald F.

This is my first experience with a body shop and everything was done excellently Everyone was great. All my questions/concerns were answered promptly. It was a pleasant experience as it could be. I was always treated respectfully and honestly. That is very important in any business.

—Francis S.

Took longer than expected but they did a wonderful job. Awesome job to the technicians that worked on it.

—Jennifer S.

I had a problem, and they were more than happy to fix any problems. I was satisfied. Everyone was very friendly and knowledgeable.

—Randall H.

Thank you for the loaner car; and thank you for repairing my car so quickly.

—Lori M.

Larry was very thorough and seemed to take a genuine interest in making sure the vehicle was restored property.

—Brian R.

This is the 3rd time I’ve had work done there and I think they are the best in Madison.

—Keith B.

We appreciated the efficiency and courtesy of all the staff we dealt with, the courtesy car, and the quality of the repairs.

—Bradley O.

I am always happy with your work. Nice not to worry about quality!

—Bonnie H.

The free rental car was perfect and very generous. You have very friendly service; I enjoyed everything.

—Kyle J.

My last experience I dealt with Eric and have recommended my family and friends to talk to him about their repairs. This time I had Larry and would also recommend him to my family and friends to talk to him about their repairs.

—James K.

The free loaner car was very helpful to us. Also, we really appreciate the very clean vehicle (both inside & out) we got back.

—Noel L.

I can’t tell difference between the repair and the old paint. Looks as good as new!

—Mitchell M.

You’re doing just a great job, keep it up! Dan M. Gates Auto Body is very friendly and helpful! Your people answered all my questions!

—Mark K.

The honesty and trust is the shiny part of Gates Auto Body.

—Aircardo R.

They did a wonderful job. They made the hood look better than when it came in. Couldn’t tell it was ever damaged. Everything was excellent.

—Kris S.

You were very friendly and very patient with all my questions etc. The repair was even faster than expected. I could not tell that the car had been worked on!!

—Sean W.

Keagan was great to work with. He did a great job with updating on the process and following through on his promises.

—Thomas B.

Your company is extremely courteous and friendly… joking, and smiling.

—Michael W.

We saw your loaner cars on the road, and the availability of those helped us to choose Gates.

—Robert B.

Excellent job on every vehicle we bring in. Keep up the great customer service!

—Brian L.

David was very helpful, courteous and professional – a great guy to work with. I will definitely recommend your repair facility. Your company is very customer oriented …Thanks!

—Nancy S.

Nice loaner at no charge to me. Your have very good service.

—Markel F.

Everyone was very nice and having a loaner car was very helpful.

—Judy L.

I had my vehicle back within days. Your staff is very friendly – Keagan was wonderful.

—Kerri K.

Your company had a great attitude and knew how to appease and please customers.

—Gerald N.

I definitely would recommend you. Everyone was helpful and friendly. The car was totaled and they even helped me with handling that.

—Gordy S.

I was very pleased with the quality of the work, and the service your staff delivered.

—Brent S.

Keep up the great work!

—Darlene B.

Gates was very accommodating with their “loaner cars”. Looks great!

—Amy H.

Gates Auto Body is very professional and they care about the work that’s done. Thanks!

—Paige M.